You can request a full refund within 14 days of purchasing a Map unlock. You can still request it if you have exported or downloaded files.
Request a refund
Email contact@maptelier.com within 14 days of purchase. Include the email used at checkout and your order number or receipt. You do not need to give a reason. The date you send the request determines whether it is within the window.
Lemon Squeezy handles payment and processes the refund. We request a refund of the full amount paid for the order, including applicable taxes. The payment provider determines how the refund returns to you. Your bank or payment method may take additional time to show it.
Maptelier supplies digital files, so there is no physical item to return.
After a refund
The Map loses its paid unlock and paid export options. Your Map is not automatically deleted. Files already downloaded remain on your device.
Any referral reward still waiting on that purchase is cancelled.
After 14 days
Contact us about a duplicate charge, an unresolved fault or a feature that did not match what was sold. We will review the problem and any rights that apply to your purchase.
The 14-day policy is an additional promise from Maptelier. It does not limit rights under applicable consumer law, including remedies that remain available after that period. Exporting a file does not waive this refund promise.
Purchases are also covered by the Lemon Squeezy buyer terms. Read our Terms of use for how Map unlocks work.